Junior Client Services Coordinator
Location: Berlin, Germany
Position type: Full-time
Start date: 15.06.2024
About You
Are you a people-oriented and solution-driven person who maintains a pragmatic outlook without compromising quality? Do you set high personal standards for performance, deliver on agreements, and bring tasks to a successful conclusion with attention to detail? Are you a self-starter who thrives in an international and dynamic work environment? Are working and communicating across cultures an established skill for you? Are you driven by a strong interest in sustainability, responsible investment, governance and compliance topics to achieve something meaningful?
If your answers are YES – then this is the perfect role for you!
Your Responsibilities
As our new Client Services Coordinator, you will play a crucial role in supporting RepRisk's growth and global reach by providing product and service-related support to our clients and partners operating in different industries and functions, such as banking, insurance, investment management, non- financial multinationals. You will be part of our global Commercial division and report to the Client Services Team Lead, based in Toronto, Canada. Moreover, you will:
- Work and function as a team player in a cross-cultural team with your colleagues based in Europe, Asia, and North America
- Support client on-boarding processes
- Deal with incoming client requests during Berlin office hours (CET)
- Independently execute the production and delivery of standard RepRisk products for clients (e.g., reports, data exports and feeds) and other client-related administrative tasks
- Cooperate with other internal stakeholders (e.g., the Sales, Management, IT, Products, Operations) to solve client-related queries, as well as to develop and execute internal projects
You Offer
- A Master’s or Bachelor’s Degree of a respected university or college.
- 2-3 years of experience in client-oriented positions, preferably in the financial industry
- Experience with CRM software, preferably SalesForce.
- Data-driven and innovation minded with high analytical attitude and advanced Excel and PowerPoint skills.
- You are comfortable working both in a team and independently, in an international and dynamic environment.
- Fluent in English, written and spoken. Additional language, e.g. German or French are beneficial.
About Us
RepRisk is a rapidly-growing global company and a pioneer in the ESG data science field. Our goal is to make the world a better place by creating transparency in the business world by driving positive change via the power of data. We combine AI and machine learning with human intelligence to analyze public information and identify environmental, social, and governance risks. We serve as a reality check for how companies conduct their business around the world – do they walk their talk when it comes to human rights, labor standards, corruption, and environmental issues?
We offer
- A diverse, multicultural, collaborative and dynamic work environment in our fast-paced, mission-driven company.
- Our working conditions support a good work-life balance. This includes the opportunity to work flexibly and from home. This is a hybrid position with the expectation of 2 days a week in the office.
- You will have market based compensation, benefits and perks in line with our culture and values.
- Paid volunteering and training days, plus a donation matching program and a health and fitness subsidy.
- Frequent (optional) social events: From office parties to cultural potlucks or team sports - and much more!
- At RepRisk we respect the different needs and life experiences of our colleagues and we value diversity. Equal opportunities and equal treatment are a top priority.
Please note that we will only consider candidates with a valid work permit.