Technical Support Engineer
Location: Manila, Philippines
Position type: Full-time
Start date: By Agreement
Are you passionate about IT support and eager to elevate your expertise to new heights? Do you envision yourself as part of a dynamic team, embracing the role of an IT Support Engineer with a specialization in Jira Service Desk (cloud) and Microsoft 365 Admin center? Would you like to be an integral part of our IT Support team, where your efforts provide critical infrastructure support and technical assistance, ensuring smooth operations not just for the RepRisk Manilla Team locally, but also for our staff in various global locations.
If you're ready to embrace new challenges and grow professionally, we want to hear from you!
As our new Technical Support Engineer, you will play a crucial role in supporting RepRisk's growth and global reach by establishing new commercial products and redistributing partnerships with other service providers, with a particular focus on wealth-tech/fintech firms and other software and business intelligence providers. You will be part of our global Engineering division and report to the Team Lead of IT Support, based in Berlin, Germany. Moreover, you will:
Onboarding/offboarding of users and account administration, access, and permission management.
Provide support to all staff across all office locations (Zurich, Berlin, Toronto, Manila, London, Tokyo), in particular with regards to their use of office apps, collaboration tools, and RepRisk internal tools.
Triage tickets that get created in Jira Service Desk and collaborate with IT/non-IT team to resolve or escalate as needed within SLA.
Keeping policies and documents updated.
Local (Manila Office)
Provide onsite/remote support and maintenance for laptop, software/hardware, and network infrastructure in RepRisk Manila office.
Inventory and asset accountability documentation and processing of hardware used by Berlin office.
Vendor management of hardware and software requirements for Manila office.
Minimum 1 year+ of support working experience, preferably technical support.
Experience with Jira Service Desk (cloud) or similar ticketing applications.
Experience with Microsoft 365 Admin center is a plus.
Experience with Endpoint Security tool is a plus.
Experience with MySQL, Linux CLI, PostgreSQL, programming, and PowerShell is a plus.
BS degree in Computer Engineering/Information Technology or equivalent; MS degree is a plus
Demonstrated analysis, problem solving and skills troubleshooting expertise.
Analytical and structured thinking, organized, solution-oriented, and efficient in execution.
Strong communication skills with a proficiency in English, every other language is a plus.
RepRisk is a rapidly growing global company and a pioneer in the ESG data science field. Our goal is to make the world a better place by creating transparency in the business world – we are driving positive change via the power of data. We combine AI and machine learning with human intelligence to analyze public information and identify environmental, social, and governance (ESG) risks. We serve as a reality check for how companies conduct their business around the world – do they walk their talk when it comes to human rights, labor standards, corruption, and environmental issues?
- Flexible working hours and arrangements
- An entrepreneurial, international, and dynamic work environment
- A shared mission to drive accountability and responsible behavior of companies, thus creating positive change
- A company that embraces diversity, because life would be boring if we were all the same!