Info & contact

Client Experience Coordinator

Location: Manila, Philippines

Position type: Full-time

Start date: By Agreement

About You

Did you wonder what it would be like to work at a company where your contribution has a real, measurable impact – and you are rewarded for it? Do you love to connect with people in a professional environment?  Are you a self-starter going the extra mile with passion? Do you adapt well to changing priorities and tasks while always striving to deliver the best quality without missing a deadline? Do you undertake your work with high attention to detail?

If your answers are YES – then this is the perfect role for you!

Your Responsibilities

As our new Client Experience Coordinator, you’ll be working with various departments and teams to coordinate and deliver an improved client experience across different journeys. You’ll be assisting in producing actionable insight to improve the client journeys and experience. You’ll be using the relevant tools and multiple sources of data to identify the root causes of clients’ pain points and help with the delivery of tactical and strategic recommendations. You will be part of our Client Experience team and report to the Senior Client Experience Project Manager, based in Zürich, Switzerland.

Moreover, you will:

  • Help to develop and implement processes to identify customer needs
  • Help with the delivery of a variety of strategic projects
  • Identify improved ways of working internally, embedding these changes into the client experience and service blueprint framework
  • Review relevant surveys and KPIs and provide data analysis to develop conclusions to support recommendations
  • Prepare high-quality, compelling outputs, and presentations for senior stakeholders
  • Analyze client and market data to provide actionable insights to senior management

You Bring

  • Bachelor’s degree in Service Design, Digital Design, Communication Art, Industrial Engineering/Design, or a related field, or equivalent professional experience
  • 2 years of relevant professional experience is required
  • Research skills (interviewing, analysis, and reporting techniques)
  • Experience in service design methods and tools; change management, and strong planning and coordination skills
  • Continuously strive to find better ways of doing things.
  • Curiosity about new technology and willingness to push experiences to be current and modern. Analytical and structured thinking, organized, solution-oriented, and efficient in execution
  • Strong communication skills with proficiency in English, every other language is a plus

About us

RepRisk is a rapidly growing global company and a pioneer in the ESG data science field. Our goal is to make the world a better place by creating transparency in the business world – we are driving positive change via the power of data. We combine AI and machine learning with human intelligence to analyze public information and identify environmental, social, and governance (ESG) risks. We serve as a reality check for how companies conduct their business around the world – do they walk their talk when it comes to human rights, labor standards, corruption, and environmental issues?   

We offer 

  • Flexible working hours and arrangements 
  • An entrepreneurial, international, and dynamic work environment 
  • A shared mission to drive accountability and responsible behavior of companies, thus creating positive change 
  • A company that embraces diversity because life would be boring if we were all the same!