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Associate Director, Key Account Management, Lead Americas

Location: Toronto, ON

Position type: Full-time

Start date: By Agreement


Your Responsibilities

You will play a crucial role in the establishment and overall management of our Key Account Management team and in building long-standing relationships with our banking, insurance, investment management, corporate, and supply chain clients. The Associate Director, Key Account Management, Lead Americas is a member of our Key Account Management Leadership team and of the Toronto management team. This role reports to the Head Key Account Management based in Zurich:

  • Lead and develop a team of Senior Account Managers based in Toronto managing all client relationships in the US, Canada and Latin America
  • Own the implementation of regional engagement plans and client strategies, which are jointly developed with the team.
  • Steer and advise Senior Account Managers in their day-to-day operations with larger key accounts
  • Be the main point of contact for a portfolio of existing key account clients, establish and manage client relationships, with a strong focus on upselling, for all clients assigned within global financial institutions and major non- financial multinationals.
  • Manage a portfolio of clients including banks, insurance providers, asset managers, asset owners, and non-financial multinationals, among others
  • Proactively engage, nurture, and grow client relationships in line with the RepRisk Client Journey
  • Support RepRisk’s position as a leading ESG service provider and ensure client satisfaction and high client retention rate by maintaining the high-quality service standards of RepRisk
  • Carry out a variety of operational and administrative activities in the lifecycle of a client relationship
  • Support business development opportunities by working closely with Sales, Client Operations, Products, and Research

You Offer

  • 10+ years of relevant managerial and professional experience in successfully developing and executing comprehensive client management strategies in sustainability and/or finance related industries and topics.
  • Proven skills in people management, client management, leadership, teamwork, and relationship-building at all organizational levels.
  • Robust planning and project management skills.
  • Proficiency in English with excellent verbal and written communication skills. Additional languages, in particular Spanish or Portuguese, are a plus.
  • Good understanding of technical requirements that enables easy interaction with IT and Product Teams
  • Ability to think strategically and analytically about business and products
  • Advanced MS Office skills are essential
  • Experience using Salesforce is a plus
  • Master’s degree preferred
  • Experience in financial services, especially with asset managers or banks preferred 

About Us

RepRisk is a rapidly-growing global company and a pioneer in the environmental, social, and governance (ESG) data science field. Our goal is to make the world a better place by creating transparency in the business world – we are driving positive change via the power of data. We combine AI and machine learning with human intelligence to analyze public information and identify ESG risks. We serve as a reality check for how companies conduct their business around the world – do they walk their talk when it comes to human rights, labor standards, corruption, and environmental issues?  

We Offer

  •  We offer a diverse, multicultural, collaborative and dynamic work environment in our fast-paced, mission-driven company. 
  • Our working conditions support a good work-life balance. This includes the opportunity to work flexibly and from home. This is a hybrid position with the expectation of 2 days a week in the office. 
  • You will have market based compensation, benefits and perks in line with our culture and values. 
  • Paid volunteering and training days, plus a donation matching program and a health and fitness subsidy. 
  • Frequent (optional) social events: From office parties to cultural potlucks or team sports - and much more!  
  • At RepRisk we respect the different needs and life experiences of our colleagues and we value diversity. Equal opportunities and equal treatment are a top priority. 

Please note that only applications with a cover letter and with a valid work permit will be considered.